{"xsrfToken":"164990cdd8a4735d20e95381d1837bfeca4a8aa0_lout","branding":{"id":"95","key":"ss","name":"Fusion Product Support","portalBaseUrl":"/servicedesk/customer/portal/95","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/95/1146","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#569113","headerLinkHoverBGColor":"#569113","headerBadgeColor":"#569113"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bc4a9a45-cea1-4073-bc90-6c366d69f9ce/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTcyYWFlZC0zMjkxLTQ5ZjAtYjQ5MC04ZWQ4ZjBlN2Y0YzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJjNGE5YTQ1LWNlYTEtNDA3My1iYzkwLTZjMzY2ZDY5ZjljZSI6WyJyZWFkIl19LCJleHAiOjE3MDExODkwMDMsIm5iZiI6MTcwMTE4ODQwM30.U8vJxlLNtetEKZ9e4bogG1K-YTpU2yapfv6sTSSY6yk&client=b972aaed-3291-49f0-b490-8ed8f0e7f4c8&mode=fit","logoId":"bc4a9a45-cea1-4073-bc90-6c366d69f9ce","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Kensium Support Portal","sharedPortalName":"Kensium Support Portal","userInitialAnnouncementMessageWiki":"<p>If you are an existing Kensium support customer, please submit a ticket from your dedicated customer portal. <br> Please select a form below, if you are NOT a existing Kensium support customer and need assistance on Adobe (Magento), BigCommerce, Acumatica, or Kensium's products.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Kensium Support Portal","sharedPortalName":"Kensium Support Portal","announcementMessage":"If you are an existing Kensium support customer, please submit a ticket from your dedicated customer portal. \nPlease select a form below, if you are NOT a existing Kensium support customer and need assistance on Adobe (Magento), BigCommerce, Acumatica, or Kensium's products.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0e2c6c54-0d36-437a-a4e8-addd51f0a047/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTcyYWFlZC0zMjkxLTQ5ZjAtYjQ5MC04ZWQ4ZjBlN2Y0YzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlMmM2YzU0LTBkMzYtNDM3YS1hNGU4LWFkZGQ1MWYwYTA0NyI6WyJyZWFkIl19LCJleHAiOjE3MDExODkwMDMsIm5iZiI6MTcwMTE4ODQwM30.fVqgJcVrRruoAkU7B49pFYpyiBvBfcxnEDI1zqFWl8o&client=b972aaed-3291-49f0-b490-8ed8f0e7f4c8&height=300&mode=fit","bannerMediaApiFileId":"0e2c6c54-0d36-437a-a4e8-addd51f0a047","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"95","key":"ss","projectId":10261,"serviceDeskId":95,"name":"Fusion Product Support","description":"<p>Welcome! To raise a Support Request, complete the form below.</p>","portalBaseUrl":"/servicedesk/customer/portal/95","onlyPortal":true,"reqTypes":[{"id":"1223","name":"Product - Request","descriptionHtml":"<p>By submitting a ticket on this portal, you are authorizing up to 2 hours of work to be performed by Kensium Support and you are authorizing Kensium to access your environment to perform that work. A response can be expected within 1 business day.</p>","callToAction":"Product - Request","introHtml":"","icon":10466,"iconUrl":"https://kensium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[128],"key":""},{"id":"2452","name":"Product License - Request","descriptionHtml":"","callToAction":"Product License - Request","introHtml":"","icon":10504,"iconUrl":"https://kensium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[128],"key":""},{"id":"323","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://kensium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":128,"name":"General"}],"orderMapping":{"128":[1223,2452]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"21ff6489-1b67-3421-9917-d0df4a941fc5","appLinkName":"System Confluence","appLinkUrl":"https://kensium.atlassian.net/wiki","spaceKey":"SS","spaceName":"Sample Support","spaceUrl":"https://kensium.atlassian.net/wiki/spaces/SS","isServer":false},"labels":[],"projectKey":"KPLS","serviceDeskId":95,"kbLinkDomainURLs":["https://kensium.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":95,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KPLS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTcyYWFlZC0zMjkxLTQ5ZjAtYjQ5MC04ZWQ4ZjBlN2Y0YzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDI2MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDExODk2MDMsIm5iZiI6MTcwMTE4ODQwM30.X0kRhqKOnwxfsmL7e9s7A7q2E_B7Sb5cjMNMm5gAf6w","targetCollection":"upload-project-10261","endpointUrl":"https://api.media.atlassian.com","clientId":"b972aaed-3291-49f0-b490-8ed8f0e7f4c8","tokenDurationInMins":20}},"reqCreate":{"id":1223,"projectId":10261,"form":{"name":"Product - Request","descriptionHtml":"<p>By submitting a ticket on this portal, you are authorizing up to 2 hours of work to be performed by Kensium Support and you are authorizing Kensium to access your environment to perform that work. A response can be expected within 1 business day.</p>","callToAction":"Product - Request","intro":"","instructions":"<p>By submitting a ticket on this portal, you are authorizing up to 2 hours of work to be performed by Kensium Support and you are authorizing Kensium to access your environment to perform that work. A response can be expected within 1 business day.</p>","icon":10466,"iconUrl":"https://kensium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10114","fieldConfigId":"10305","label":"Full Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10070","fieldConfigId":"10578","label":"Priority Level","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10843"],"values":[{"value":"10843","label":"\uD83D\uDFE8 P30","selected":true,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10112","fieldConfigId":"10303","label":"Company Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10134","fieldConfigId":"10339","label":"Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","fieldId":"customfield_10110","fieldConfigId":"10301","label":"Need Support On","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10292","label":"eCommerce or ERP (Pick the option from the dropdown to the right)","selected":false,"children":[{"value":"10294","label":"Acumatica","selected":false,"children":[]},{"value":"10296","label":"Adobe Commerce","selected":false,"children":[]},{"value":"10297","label":"BigCommerce","selected":false,"children":[]}]},{"value":"10293","label":"Kensium Connector or Plugin (Pick the Product from the dropdown to the right)","selected":false,"children":[{"value":"10298","label":"Adobe (Magento) – Acumatica Connector","selected":false,"children":[]},{"value":"10974","label":"American Express Extend","selected":false,"children":[]},{"value":"10979","label":"Better B2B","selected":false,"children":[]},{"value":"10305","label":"Braintree","selected":false,"children":[]},{"value":"10980","label":"Build Your Own Products (BYP)","selected":false,"children":[]},{"value":"10301","label":"ChannelAdvisor Connector","selected":false,"children":[]},{"value":"10303","label":"Commerce Pro","selected":false,"children":[]},{"value":"10981","label":"Customizable Kits","selected":false,"children":[]},{"value":"10978","label":"Kensium Commerce Framework (KCF)","selected":false,"children":[]},{"value":"10975","label":"PayPal Invoicing","selected":false,"children":[]},{"value":"10976","label":"PayPal Payflow Pro","selected":false,"children":[]},{"value":"10304","label":"Product Configurator","selected":false,"children":[]},{"value":"10977","label":"Seller Cloud Connector","selected":false,"children":[]}]},{"value":"10988","label":"Fusion Products (Pick the Product from the dropdown to the right)","selected":false,"children":[{"value":"10989","label":"Fusion RMS (Point of Sale)","selected":false,"children":[]},{"value":"10990","label":"Fusion WMS (Warehouse Management System)","selected":false,"children":[]},{"value":"11002","label":"Fusion Gift Card","selected":false,"children":[]},{"value":"11003","label":"Fusion Loyalty App","selected":false,"children":[]},{"value":"11004","label":"Fusion Order Pad","selected":false,"children":[]}]}]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Request Title","description":"HELP TEXT: A short two or three word title is best as this will become the title of your ticket on emails. Example: Site Down or Tax Report Request.","descriptionHtml":"<p>HELP TEXT: A short two or three word title is best as this will become the title of your ticket on emails. Example: Site Down or Tax Report Request.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Request Details or Steps to Reproduce","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","fieldId":"customfield_10064","fieldConfigId":"10204","label":"Actual Results","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10065","fieldConfigId":"10205","label":"Expected Results","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","fieldId":"customfield_10308","fieldConfigId":"10630","label":"ERP","description":"*HELP TEXT*: Please let us know which ERP you are using, if applicable.","descriptionHtml":"<p><b>HELP TEXT</b>: Please let us know which ERP you are using, if applicable.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10958","label":"Sage 100","selected":false,"children":[]},{"value":"10959","label":"Sage 500","selected":false,"children":[]},{"value":"10960","label":"Acumatica","selected":false,"children":[]},{"value":"10961","label":"XML","selected":false,"children":[]},{"value":"10962","label":"Other","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"customfield_10143","fieldConfigId":"10350","label":"If other ERP, please specify","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10159","fieldConfigId":"10378","label":"ERP Instance URL","description":"*HELP TEXT*: Please enter the full URL. Example: https://www.companyname.acumatica.com/","descriptionHtml":"<p><b>HELP TEXT</b>: Please enter the full URL. Example: <a href=\"https://www.companyname.acumatica.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.companyname.acumatica.com/</a></p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Screen Captures or Other Supporting Attachments","description":"*HELP TEXT*: Please provide screen shots to demonstrate your request, any errors received or logs to help identify the solution.","descriptionHtml":"<p><b>HELP TEXT</b>: Please provide screen shots to demonstrate your request, any errors received or logs to help identify the solution.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/95/create/1223","requestValidateBaseUrl":"/servicedesk/customer/portal/95/validate/1223","calendarParams":{"firstDay":0,"date":"2023-11-28T16:20:02+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTcyYWFlZC0zMjkxLTQ5ZjAtYjQ5MC04ZWQ4ZjBlN2Y0YzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDI2MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDExODk2MDIsIm5iZiI6MTcwMTE4ODQwMn0.BHoWeTWz3hGUVPV02SSuw4NFWR0x1osC7JoF83E3B88","targetCollection":"upload-project-10261","endpointUrl":"https://api.media.atlassian.com","clientId":"b972aaed-3291-49f0-b490-8ed8f0e7f4c8","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=kensium","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"164990cdd8a4735d20e95381d1837bfeca4a8aa0_lout","baseUrl":"https://kensium.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://kensium.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b972aaed-3291-49f0-b490-8ed8f0e7f4c8","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}