Jira Service Management

{"xsrfToken":"e15766f8-5329-4d39-a27e-7cb22b1c1d10_16e77187328b8afd89417705b199b8d29473a758_lout","branding":{"id":"95","key":"ss","name":"Kensium Product Support","portalBaseUrl":"/servicedesk/customer/portal/95"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bc4a9a45-cea1-4073-bc90-6c366d69f9ce/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTcyYWFlZC0zMjkxLTQ5ZjAtYjQ5MC04ZWQ4ZjBlN2Y0YzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJjNGE5YTQ1LWNlYTEtNDA3My1iYzkwLTZjMzY2ZDY5ZjljZSI6WyJyZWFkIl19LCJleHAiOjE2MTgwNTQ2MDAsIm5iZiI6MTYxODA1Mzk0MH0.S7SjrsBVjDzVtNTF02oyajpxyrh7p0enoD-FGrZpppk&client=b972aaed-3291-49f0-b490-8ed8f0e7f4c8&mode=fit","logoId":"bc4a9a45-cea1-4073-bc90-6c366d69f9ce","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Kensium Support Portal","sharedPortalName":"Kensium Support Portal","userInitialAnnouncementMessageWiki":"If you are an existing Kensium support customer, please submit a ticket from your dedicated customer portal. Please fill the below form, if you are NOT an existing Kensium support customer and need support on Magento, BigCommerce, Acumatica, or Kensium’s products.","translations":{"en-US":{"helpCenterTitle":"Welcome to the Kensium Support Portal","sharedPortalName":"Kensium Support Portal","announcementMessage":"If you are an *existing Kensium support customer*, please submit a ticket from your dedicated customer portal. \nPlease fill the below form, if you are *NOT* an existing Kensium support customer and need support on _*Magento, BigCommerce, Acumatica, or Kensium’s products.*_","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0e2c6c54-0d36-437a-a4e8-addd51f0a047/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTcyYWFlZC0zMjkxLTQ5ZjAtYjQ5MC04ZWQ4ZjBlN2Y0YzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlMmM2YzU0LTBkMzYtNDM3YS1hNGU4LWFkZGQ1MWYwYTA0NyI6WyJyZWFkIl19LCJleHAiOjE2MTgwNTQ2MDAsIm5iZiI6MTYxODA1Mzk0MH0.08qhAy_u_z4ULkls8HncHD7tJ1-pPJ0UasIlGMVsHZU&client=b972aaed-3291-49f0-b490-8ed8f0e7f4c8&height=300&mode=fit","bannerMediaApiFileId":"0e2c6c54-0d36-437a-a4e8-addd51f0a047","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"95","key":"ss","projectId":10261,"serviceDeskId":95,"name":"Kensium Product Support","description":"Welcome! You can raise a Kensium Product Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/95","onlyPortal":true,"reqTypes":[{"id":"487","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"","icon":10511,"iconUrl":"https://kensium.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[128],"key":""},{"id":"323","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://kensium.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10527","groups":[],"key":""}],"reqGroups":[{"id":128,"name":"General"}],"orderMapping":{"128":[487]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"21ff6489-1b67-3421-9917-d0df4a941fc5","appLinkName":"System Confluence","appLinkUrl":"https://kensium.atlassian.net/wiki","spaceKey":"SS","spaceName":"Sample Support","spaceUrl":"https://kensium.atlassian.net/wiki/spaces/SS"},"labels":[],"projectKey":"KPLS","serviceDeskId":95},"createPermission":true,"portalAnnouncement":{"portalId":95,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KPLS","userLanguageHeader":"","userLanguageMessageWiki":"If you are an existing Kensium support customer, please submit a ticket from your dedicated customer portal. Please fill the \"Submit a request or incident\" form from Kensium Product Support, if you are NOT an existing Kensium support customer and need support on Magento, BigCommerce, Acumatica, or Kensium’s products.","defaultLanguageHeader":"","defaultLanguageMessage":"If you are an *existing Kensium support customer*, please submit a ticket from your dedicated customer portal. \nPlease fill the _\"Submit a request or incident\"_ form from *Kensium Product Support*, if you are *NOT* an existing Kensium support customer and need support on *_Magento, BigCommerce, Acumatica, or Kensium’s products._*","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":487,"projectId":10261,"form":{"name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","intro":"","instructions":"","icon":10511,"iconUrl":"https://kensium.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","key":""},"fields":[{"fieldType":"text","fieldId":"customfield_10111","fieldConfigId":"10302","label":"Full Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10114","fieldConfigId":"10305","label":"Company","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10134","fieldConfigId":"10339","label":"Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"select","fieldId":"customfield_10132","fieldConfigId":"10335","label":"What is the nature of your request?","description":"","descriptionHtml":"","required":false,"displayed":true,"values":[{"value":"10343","label":"Report an issue","selected":false,"children":[]},{"value":"10344","label":"Change Request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"cascadingselect","fieldId":"customfield_10110","fieldConfigId":"10301","label":"Need Support On","description":"","descriptionHtml":"","required":false,"displayed":true,"values":[{"value":"10292","label":"eCommerce Website Or ERP","selected":false,"children":[{"value":"10294","label":"Acumatica Cloud ERP","selected":false,"children":[]},{"value":"10295","label":"MYOB Cloud ERP","selected":false,"children":[]},{"value":"10296","label":"Magento eCommerce","selected":false,"children":[]},{"value":"10297","label":"BigCommerce eCommerce","selected":false,"children":[]}]},{"value":"10293","label":"Kensium Connector Or Other Products","selected":false,"children":[{"value":"10298","label":"Magento Connector","selected":false,"children":[]},{"value":"10299","label":"BigCommerce Connector","selected":false,"children":[]},{"value":"10300","label":"Shopify Connector","selected":false,"children":[]},{"value":"10301","label":"ChannelAdvisor Connector","selected":false,"children":[]},{"value":"10302","label":"Feedonomics Connector","selected":false,"children":[]},{"value":"10303","label":"Commerce Pro","selected":false,"children":[]},{"value":"10304","label":"Product Configurator","selected":false,"children":[]},{"value":"10305","label":"Braintree Credit Card Processing","selected":false,"children":[]},{"value":"10306","label":"PayPal Credit Card Processing","selected":false,"children":[]},{"value":"10307","label":"ShipStation","selected":false,"children":[]},{"value":"10308","label":"Tax Cloud","selected":false,"children":[]},{"value":"10309","label":"Vertex","selected":false,"children":[]}]}]},{"fieldType":"text","fieldId":"customfield_10143","fieldConfigId":"10350","label":"If Others, please specify","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Please provide a brief description of the request or issue.","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Please list the details of your request or issue. For a product issue, please include screens affected and steps to reproduce","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/95/create/487","requestValidateBaseUrl":"/servicedesk/customer/portal/95/validate/487","calendarParams":{"firstDay":0,"date":"2021-04-10T11:26:40+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"21ff6489-1b67-3421-9917-d0df4a941fc5","appLinkName":"System Confluence","appLinkUrl":"https://kensium.atlassian.net/wiki","spaceKey":"SS","spaceName":"Sample Support","spaceUrl":"https://kensium.atlassian.net/wiki/spaces/SS"},"labels":[],"projectKey":"KPLS","serviceDeskId":95},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTcyYWFlZC0zMjkxLTQ5ZjAtYjQ5MC04ZWQ4ZjBlN2Y0YzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDI2MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MTgwNTUyMDAsIm5iZiI6MTYxODA1Mzk0MH0.MBlrAflGQOXMC7ikQY1c2KGtH-45WTma6LVV83_HsQ0","targetCollection":"upload-project-10261","endpointUrl":"https://api.media.atlassian.com","clientId":"b972aaed-3291-49f0-b490-8ed8f0e7f4c8","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}