Jira Service Management

{"xsrfToken":"e15766f8-5329-4d39-a27e-7cb22b1c1d10_8e70e093ca4f9281b87950ec981726ac05f107d5_lout","branding":{"id":"95","key":"ss","name":"Kensium Product Support","portalBaseUrl":"/servicedesk/customer/portal/95"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bc4a9a45-cea1-4073-bc90-6c366d69f9ce/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTcyYWFlZC0zMjkxLTQ5ZjAtYjQ5MC04ZWQ4ZjBlN2Y0YzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJjNGE5YTQ1LWNlYTEtNDA3My1iYzkwLTZjMzY2ZDY5ZjljZSI6WyJyZWFkIl19LCJleHAiOjE2NTI3MjU1MzUsIm5iZiI6MTY1MjcyNDg3NX0.PxIk-8A8esyETpZmjb0TUcrjuBHU0imRuF7AWNAJZjI&client=b972aaed-3291-49f0-b490-8ed8f0e7f4c8&mode=fit","logoId":"bc4a9a45-cea1-4073-bc90-6c366d69f9ce","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Kensium Support Portal","sharedPortalName":"Kensium Support Portal","userInitialAnnouncementMessageWiki":"If you are an existing Kensium support customer, please submit a ticket from your dedicated customer portal. Please fill the below form, if you are NOT an existing Kensium support customer and need support on Magento, BigCommerce, Acumatica, or Kensium’s products.","translations":{"en-US":{"helpCenterTitle":"Welcome to the Kensium Support Portal","sharedPortalName":"Kensium Support Portal","announcementMessage":"If you are an *existing Kensium support customer*, please submit a ticket from your dedicated customer portal. \nPlease fill the below form, if you are *NOT* an existing Kensium support customer and need support on _*Magento, BigCommerce, Acumatica, or Kensium’s products.*_","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0e2c6c54-0d36-437a-a4e8-addd51f0a047/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTcyYWFlZC0zMjkxLTQ5ZjAtYjQ5MC04ZWQ4ZjBlN2Y0YzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlMmM2YzU0LTBkMzYtNDM3YS1hNGU4LWFkZGQ1MWYwYTA0NyI6WyJyZWFkIl19LCJleHAiOjE2NTI3MjU1MzUsIm5iZiI6MTY1MjcyNDg3NX0.45nNiRk84NFGY6gbofoYclkyludy3u6fe7S5PIrG7mc&client=b972aaed-3291-49f0-b490-8ed8f0e7f4c8&height=300&mode=fit","bannerMediaApiFileId":"0e2c6c54-0d36-437a-a4e8-addd51f0a047","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"95","key":"ss","projectId":10261,"serviceDeskId":95,"name":"Kensium Product Support","description":"If you are NOT an existing Kensium support customer and need support on Magento, BigCommerce, Acumatica, or Kensium’s products, then please fill the below form.","portalBaseUrl":"/servicedesk/customer/portal/95","onlyPortal":true,"reqTypes":[{"id":"798","name":"Enhancement","descriptionHtml":"","callToAction":"Enhancement","introHtml":"","icon":10498,"iconUrl":"https://kensium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"636","name":"Issue","descriptionHtml":"","callToAction":"Issue","introHtml":"","icon":10489,"iconUrl":"https://kensium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[],"key":""},{"id":"487","name":"Submit a request or incident","descriptionHtml":"Please fill the below form, If you are NOT an existing Kensium support customer and need support on Magento, BigCommerce, Acumatica, or Kensium’s products.","callToAction":"Submit a request or incident","introHtml":"","icon":10511,"iconUrl":"https://kensium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[128],"key":""},{"id":"323","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://kensium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":128,"name":"General"}],"orderMapping":{"128":[487]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"21ff6489-1b67-3421-9917-d0df4a941fc5","appLinkName":"System Confluence","appLinkUrl":"https://kensium.atlassian.net/wiki","spaceKey":"SS","spaceName":"Sample Support","spaceUrl":"https://kensium.atlassian.net/wiki/spaces/SS","isServer":false},"labels":[],"projectKey":"KPLS","serviceDeskId":95},"createPermission":true,"portalAnnouncement":{"portalId":95,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KPLS","userLanguageHeader":"","userLanguageMessageWiki":"If you are an existing Kensium support customer, please submit a ticket from your dedicated customer portal, that displays your company name. Please fill the \"Submit a request or incident\" form from Kensium Product Support, if you are NOT an existing Kensium support customer and need support on Magento, BigCommerce, Acumatica, or Kensium’s products.","defaultLanguageHeader":"","defaultLanguageMessage":"If you are an *existing Kensium support customer*, please submit a ticket from your dedicated customer portal, that *displays your company name.* \nPlease fill the _\"Submit a request or incident\"_ form from *Kensium Product Support*, if you are *NOT* an existing Kensium support customer and need support on *_Magento, BigCommerce, Acumatica, or Kensium’s products._*","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":487,"projectId":10261,"form":{"name":"Submit a request or incident","descriptionHtml":"Please fill the below form, If you are NOT an existing Kensium support customer and need support on Magento, BigCommerce, Acumatica, or Kensium’s products.","callToAction":"Submit a request or incident","intro":"","instructions":"Please fill the below form, If you are NOT an existing Kensium support customer and need support on Magento, BigCommerce, Acumatica, or Kensium’s products.","icon":10511,"iconUrl":"https://kensium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10111","fieldConfigId":"10302","label":"Full Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10070","fieldConfigId":"10219","label":"Priority Level","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10144","label":"P30","selected":false,"children":[]},{"value":"10145","label":"P40","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10114","fieldConfigId":"10305","label":"Company","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10159","fieldConfigId":"10378","label":"Acumatica Instance URL","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10158","fieldConfigId":"10377","label":"Acumatica Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10134","fieldConfigId":"10339","label":"Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10132","fieldConfigId":"10335","label":"What is the nature of your request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10343","label":"Report an issue","selected":false,"children":[]},{"value":"10344","label":"Change Request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"cascadingselect","fieldId":"customfield_10110","fieldConfigId":"10301","label":"Need Support On","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10292","label":"eCommerce Website Or ERP","selected":false,"children":[{"value":"10294","label":"Acumatica Cloud ERP","selected":false,"children":[]},{"value":"10295","label":"MYOB Cloud ERP","selected":false,"children":[]},{"value":"10296","label":"Magento eCommerce","selected":false,"children":[]},{"value":"10297","label":"BigCommerce eCommerce","selected":false,"children":[]}]},{"value":"10293","label":"Kensium Connector Or Other Products","selected":false,"children":[{"value":"10298","label":"Magento Connector","selected":false,"children":[]},{"value":"10299","label":"BigCommerce Connector","selected":false,"children":[]},{"value":"10300","label":"Shopify Connector","selected":false,"children":[]},{"value":"10301","label":"ChannelAdvisor Connector","selected":false,"children":[]},{"value":"10302","label":"Feedonomics Connector","selected":false,"children":[]},{"value":"10303","label":"Commerce Pro","selected":false,"children":[]},{"value":"10304","label":"Product Configurator","selected":false,"children":[]},{"value":"10305","label":"Braintree Credit Card Processing","selected":false,"children":[]},{"value":"10306","label":"PayPal Credit Card Processing","selected":false,"children":[]},{"value":"10307","label":"ShipStation","selected":false,"children":[]},{"value":"10308","label":"Tax Cloud","selected":false,"children":[]},{"value":"10309","label":"Vertex","selected":false,"children":[]}]}]},{"fieldType":"text","fieldId":"customfield_10143","fieldConfigId":"10350","label":"If Others, please specify","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Please provide a brief description of the request or issue.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Please list the details of your request or issue. For a product issue, please include screens affected and steps to reproduce","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/95/create/487","requestValidateBaseUrl":"/servicedesk/customer/portal/95/validate/487","calendarParams":{"firstDay":0,"date":"2022-05-16T18:15:34+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"21ff6489-1b67-3421-9917-d0df4a941fc5","appLinkName":"System Confluence","appLinkUrl":"https://kensium.atlassian.net/wiki","spaceKey":"SS","spaceName":"Sample Support","spaceUrl":"https://kensium.atlassian.net/wiki/spaces/SS","isServer":false},"labels":[],"projectKey":"KPLS","serviceDeskId":95},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTcyYWFlZC0zMjkxLTQ5ZjAtYjQ5MC04ZWQ4ZjBlN2Y0YzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDI2MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2NTI3MjYxMzQsIm5iZiI6MTY1MjcyNDg3NH0.Qa4CX_FZ_U1DB61Z-RphUgIHyD5socOQvCAD6jyI9jA","targetCollection":"upload-project-10261","endpointUrl":"https://api.media.atlassian.com","clientId":"b972aaed-3291-49f0-b490-8ed8f0e7f4c8","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}