Kensium Support Portal

🤝Welcome to the Kensium Support Portal

Please read the below instructions before proceeding 👇

If you are an existing Kensium support customer, please submit a ticket from your dedicated customer portal.
Please select a form below, if you are NOT a existing Kensium support customer and need assistance on Adobe (Formerly Magento), BigCommerce, or Kensium's Products.

Featured portals

  1. ⚙️ Services

    Please choose this option if you are looking to raise a support request for services provided by Kensium, including website issues, integration services, etc.

  2. 🛒 Products

    Please choose this option if you need support for any of Kensium products including POS, WMS, Ecommerce Connectors, etc.

Powered by Jira Service Management
{"xsrfToken":"f752bd4f9fd1eceb948698f5a1b76d45147bc366_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bc4a9a45-cea1-4073-bc90-6c366d69f9ce/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTcyYWFlZC0zMjkxLTQ5ZjAtYjQ5MC04ZWQ4ZjBlN2Y0YzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJjNGE5YTQ1LWNlYTEtNDA3My1iYzkwLTZjMzY2ZDY5ZjljZSI6WyJyZWFkIl19LCJleHAiOjE3NDUyNDg5MDEsIm5iZiI6MTc0NTI0ODMwMX0.Gdwqbx3qAaaHcFVphhAr676qE_91bHKGNXdo1KuX4tw&client=b972aaed-3291-49f0-b490-8ed8f0e7f4c8&mode=fit","logoId":"bc4a9a45-cea1-4073-bc90-6c366d69f9ce","isLogoAvailable":true,"helpCenterTitle":"\uD83E\uDD1DWelcome to the Kensium Support Portal","sharedPortalName":"Kensium Support Portal","userInitialAnnouncementHeader":"Please read the below instructions before proceeding \uD83D\uDC47","userInitialAnnouncementMessageWiki":"<p>If you are an existing Kensium support customer, please submit a ticket from your dedicated customer portal. <br> Please select a form below, if you are NOT a existing Kensium support customer and need assistance on Adobe (Formerly Magento), BigCommerce, or Kensium's Products.</p>","translations":{"en-US":{"helpCenterTitle":"\uD83E\uDD1DWelcome to the Kensium Support Portal","sharedPortalName":"Kensium Support Portal","announcementHeader":"Please read the below instructions before proceeding \uD83D\uDC47","announcementMessage":"If you are an existing Kensium support customer, please submit a ticket from your dedicated customer portal. \nPlease select a form below, if you are NOT a existing Kensium support customer and need assistance on Adobe (Formerly Magento), BigCommerce, or Kensium's Products.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0e2c6c54-0d36-437a-a4e8-addd51f0a047/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTcyYWFlZC0zMjkxLTQ5ZjAtYjQ5MC04ZWQ4ZjBlN2Y0YzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlMmM2YzU0LTBkMzYtNDM3YS1hNGU4LWFkZGQ1MWYwYTA0NyI6WyJyZWFkIl19LCJleHAiOjE3NDUyNDg5MDEsIm5iZiI6MTc0NTI0ODMwMX0.7WB4qiEUqTVd7nTg-qN4GS1BLNK-jgDGFvPyL51wSRo&client=b972aaed-3291-49f0-b490-8ed8f0e7f4c8&height=300&mode=fit","bannerMediaApiFileId":"0e2c6c54-0d36-437a-a4e8-addd51f0a047","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=kensium","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f752bd4f9fd1eceb948698f5a1b76d45147bc366_lout","baseUrl":"https://kensium.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://kensium.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b972aaed-3291-49f0-b490-8ed8f0e7f4c8","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3953103c7fbb45c48824e5a4ee271e96","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}